Solution
OK, so what is XentorOmni and where does it excel?
The premier omnichannel sales support system. Built to narrow the gap between ability and performance. But how?
Regardless of role, most people (and organizations) aren't aware of their full potential. They might be over target, but only working at 60% of their abilities, without even knowing it.
When we change that, additional growth is inevitable. The concept is simple.
Customer facing systems such as CRM are great at managing contacts and opportunities, but don't expect them to build capabilities. That's not what they’re for.
To teach someone new behaviours (the actions that give someone their abilities) you need an approach that is relevant, that supports hybrid working in the new marketplace.
XentorOmni is your game-changer, your enabler.
Your managers will begin to excel in every individual and team activity. They'll do this by improving manager-salesperson interactions. Practicing omnichannel working in a broad range of different challenges and scenarios.
This will translate into higher quality customer touchpoints, which of course gets better results.
Typically XentorOmni will help more than 60% of people to show improvement within 90 days.
A better quality of execution equates to a performance increase of around 19%.
With a pipeline improvement of about 10%.
Harness omnichannel coaching, education and skills practice. Build examples that can be shared and discussed, creating active collaboration across teams. Get access to world class leadership process designed by a global group of contributors.
You now have a practical way to build abilities.
You can define compare, measure and adjust the quality of execution. Predicting performance and sales channel engagement. In the new normal, your ability to manage constant change while growing a world class sales team will be critical. Only XentorOmni has this kind of flexibility.
That's where we excel.
Results
Software and processes designed to support a 1-day field ride are probably redundant. Now, a manager might work on a business review in the morning and 3x remote coaching sessions in an afternoon. Pre Covid systems can’t support this.
Working like this is more akin to an “omnichannel management model”, which is much more aligned with the realities of the market. It's a completely new way of working, but it does come with some great benefits. It's much more efficient, hugely effective and generates a big cost saving.
But to fully pay it's way, we have to be able to measure the outcomes from all this activity and use the data from XentorOmni to improve.
By focussing not just at sales versus target but also sales versus potential. You'll identify your capabilities. Your real strengths and weaknesses. Now you are in a position to maximize the contribution from everyone and smash your targets.
When you work like this, customer touchpoints increase, simply because interactions become more valuable to your customers. Your salespeople will be much more likely to take on an trusted advisor role within key accounts.
You are going to develop an environment that's much more inclusive. Where everyone understands the principles of improvement and helps colleagues to execute to a much higher standard.